Frequently Asked Questions

Do you offer bulk discounts?
Hi, yes we have discount available for bulk purchases, please complete the contact form with further information on your requirements and we will be in touch.
Where do you ship to?
We ship to the U.K, Ireland and the rest of the EU. Please see our FAQ page for further information. If you are outside the EU, please get in touch
I place an order but not received a confirmation e-mail?
Please check your ‘junk’ folder and if it’s not there, get in touch!
Returns and Refunds

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

If a product gets damaged or was faulty upon a delivery – we offer 100% refund., we will require photos of the item when it has been delivered and before usage.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email us with the subject ‘Returns’ and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid “lost packages” situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer’s credit card or original payment method shortly after.

Medika Group Ltd

3th Floor 207 Regent Street


London, UK

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