Frequently Asked Questions
Do you offer bulk discounts?
Where do you ship to?
I place an order but not received a confirmation e-mail?
Returns and Refunds
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
If a product gets damaged or was faulty upon a delivery – we offer 100% refund., we will require photos of the item when it has been delivered and before usage.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email us with the subject ‘Returns’ and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid “lost packages” situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer’s credit card or original payment method shortly after.